Refund and Returns Policy
Refund Policy
Last updated: 31st March 2026
At Raw Eden Beauty Apothecary, each product is carefully prepared in small batches with attention to quality, safety, and integrity. Due to the nature of our products, the following Refunds & Returns Policy applies.
Your statutory rights
Nothing in this policy affects your statutory rights under UK law, including your rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.
Right to cancel (Distance Selling Regulations)
Under the Consumer Contracts Regulations 2013, you have the right to cancel certain orders within 14 days of receiving your goods.
However, this right does not apply to:
- Sealed goods which are not suitable for return due to health protection or hygiene reasons, once unsealed
- Perishable goods or items with a limited shelf life
- Products that are made to order or personalised
As our products include herbal preparations, ingestible teas, and skincare, they fall under hygiene and safety exemptions.
Therefore, once opened or used, these items are non-returnable and non-refundable.
Allergies, sensitivities & suitability
All ingredients are listed where applicable. It is the customer’s responsibility to ensure suitability before purchase.
We are not liable for:
- Allergic reactions
- Sensitivities or adverse effects
We recommend conducting a patch test before use of any skincare product.
Returns
We do not accept returns on any of the following:
- Herbal products and teas
- Ingestible blends
- Skincare and topical products
This is due to hygiene, safety, and product integrity requirements. We reserve the right to refuse any return that does not meet these conditions.
Faulty, damaged or incorrect goods
Under the Consumer Rights Act 2015, you are entitled to goods that are:
- As described
- Of satisfactory quality
- Fit for purpose
If your item arrives:
- Damaged
- Faulty
- Incorrect
Please contact us within 48 hours of delivery at:
📧 hello@rawedenbeauty.co.uk
Include:
- Your order number
- Description of the issue
- Photographic evidence
Where a claim is validated, we will offer:
- A replacement, or
- A refund where appropriate
Refunds
We do not offer refunds for:
- Change of mind
- Incorrect purchases
- Opened or used products
This is in accordance with UK regulations relating to hygiene-sensitive goods.