Shipping Policy
Delivery
Ownership of Goods
The goods remain the property of Raw Eden Beauty Apothecary until paid for in full.
The total cost of your order will be displayed before you pay. The postage and packaging costs are calculated automatically and will be shown on your order.
We aim to dispatch your order within 2-3 working days of receipt of your order. This may vary according to events out of our control.
UK Delivery Only
- Orders over £20.00 qualify for FREE delivery using the method detailed below.
- Standard delivery service uses Royal Mail 48, ensuring a high level of service for our customers with a delivery aim of 2 working days from dispatch. We aim for orders to be delivered in 3 – 5 working days from when your order is placed, using this option. We endeavour to ship orders as quickly as possible. We do not guarantee your order will be shipped in this timeframe.
At present, we do not currently deliver to Europe, Asia, China, or the USA & Canada. For more information check out our Terms and Conditions.
Product Availability
Please note, as products are handmade, we do not carry large quantities of stock, but we will always ensure your order reaches you as soon as possible. If there is a problem with fulfilling your order, we will contact you as soon as possible.
Should you require urgent delivery for a certain date, please contact us as we will always try to help.
Please note that delivery times will take longer over holiday periods such as Christmas and Bank Holidays.
We use recycled or recyclable packaging and therefore we ask you to please dispose of any packaging appropriately.
Delivered Items
Any items which Royal Mail cannot deliver are sent back to us by Royal Mail.Reasons for non- delivery may be incorrect or incomplete address provided at checkout or the item was not collected by the purchaser. Royal Mail charge us for the return and we reserve the right to pass this charge onto you.
